Staff Skills and Response Catalog
Ensuring that our goals are not just words on paper but actions we bring to life daily.
Staff members can lead by transforming policy expectations into our daily operations.
Too often, employees are hired for their unique skills and experiences, and training is centred on routine tasks. The true challenge lies in empowering staff to thrive when faced with the unexpected.
Foundation Skills
Core knowledge
Staff members are essential to the effective communication and assessment of daily operations. They serve as the cornerstone for resolving critical incidents, ensuring issues are addressed promptly and efficiently. Their roles involve not only relaying information but also actively participating in the evaluation and improvement of processes, ultimately contributing to the organization's overall success.
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Report and Document Writing
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Tactical Communication
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Dispatch Training
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Workplace Privacy
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Camera Operator Privacy Considerations
supporting a team
Management and leadership
Effective management and leadership are crucial in influencing an organization's employee orientation and turnover rates. When staff members receive support through a management and leadership style that aligns with their specific operational needs, it significantly enhances their engagement and job satisfaction. This tailored approach fosters an environment conducive to success, where employees feel valued, motivated, and equipped to excel. Consequently, organizations prioritizing effective leadership are more likely to experience positive outcomes, including increased productivity and reduced turnover and liability.
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Objective Identification and Communication
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Constructive Feedback vs Critical Feedback
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Management and Preparation
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Leadership and Response
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Building a Succession Plan
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Staff Motivation and TurnOver
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The power of Why, How and What
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Mental Health and Resiliency for Staff
Training Packages
Training can be a valuable investment without overwhelming costs. We offer a range of supports, including potential discounts of up to 50%, assistance navigating government grants and funding options, and the long-term savings associated with reduced staff turnover and increased productivity. Let us help you maximize your training budget effectively.