Threat Response Catalog
A Threat is an intention to cause harm or intimidate
In today’s work environment, we frequently encounter various layers of threats that can, over time, desensitize us to their seriousness.
When someone engages in verbal or non-verbal behaviour aimed at intimidating or unsettling another person, it constitutes a genuine threat. This can manifest in numerous forms—from angry customers who unleash their frustration in ways that unsettle employees to managers whose actions create an atmosphere of fear rather than support and even members of the public whose unpredictable behaviour can leave staff feeling vulnerable. Furthermore, incidents of domestic violence can tragically spill over into the workplace, increasing the sense of danger.
It’s essential to recognize that all threats, regardless of their source, necessitate a well-thought-out plan and a prompt, appropriate response. Preparing to address these challenges is critical to ensuring a safe and healthy work environment.
Identify and respond
Essential knowledge
Frontline staff are frequently the first to recognize potential threats in the workplace. It’s important to note that not all threats involve physical harm; psychological harm is often the most prevalent consequence of unaddressed issues. In Canada, reports indicate a staggering 70% rise in incidents of violence and harassment at work. This alarming trend underscores the urgent need for proactive measures to protect employees’ well-being.
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Risk and Threat Assessment
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Establishing Boundaries and Limits
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Critical Intervention
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Mental Health and Emergencies
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Identifying anxiety changes in staff behaviour
supporting a team
Management and leadership
Securing unwavering support from management and leadership is a crucial element of any threat response plan. For frontline staff to swiftly identify and execute the response plan effectively, trust is essential. Management and leadership play a vital role in shaping, implementing, and resourcing the plan's practical and policy components. Conducting mock training sessions that integrate management and frontline teams is essential for fostering readiness and collaboration.
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Threat Respond Planning and Implementation
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Threat Risk Assessments by Department
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Building a Threat Response After Action Team
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Policy and Procedure Design
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Identifying gaps and bridging
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Change management on Implementing
Training Packages
Training can be a valuable investment without overwhelming costs. We offer a range of supports, including potential discounts of up to 50%, assistance navigating government grants and funding options, and the long-term savings associated with reduced staff turnover and increased productivity. Let us help you maximize your training budget effectively.