Service Description

Call-taking and dispatching play vital roles in security, impacting everything from safety protocols to timely responses. Depending on your organization's structure, this responsibility may fall under various job titles, but its importance remains unchanged. Imagine a bustling control room—it's the heartbeat of communication or picture after-hours schedulers who support lone workers. Whether a mobile patrol supervisor managing a team on the ground or a front desk security officer being the information hub for other staff and departments, each role plays a key part in the overall security framework. However, there’s often a gap in understanding the specific expectations and performance standards for dispatching, delegation, and information capture during call-taking. That's where our Level 1 course comes in! In this interactive course, staff will gain a well-defined set of skills and knowledge that boosts performance and enhances confidence. You'll learn how to support your fellow team members more effectively and make decisions that impact safety and security. Join us to empower yourself and your team—because every decision counts!