SHIPPING & RETURNES

SHIPPING POLICY

Our Commitment

We are committed to providing you with the best shopping experience and the highest quality products. Should any of our service practices or products not meet your standards, please contact us directly at 587.889.4961 or email us at training@scope-safety.com

Shipping

At SCOPE Safety & Security, Online Orders received by 11:00 am during a regular business day ship out within 1-2 Busniss day if product in stock. Our packages are shipped via Canada Post and only to Canadian Addresses - we do not ship outside of Canada. In addition, tracking info and signatures upon delivery is required on all outgoing shipments.

Restrictions apply to Remote Locations and Air Only Destinations.

If there are additional questions, we will contact you within 1 Busniess day.

SCOPE Safety & Security is FlexDelivery compatible. FlexDelivery™ is an exclusive Canada Post service that allows you to have packages delivered to a post office of your choice. Click here to find out more www.canadapost.ca/flexdelivery‎

At this time, SCOPE Safety & Security does not ship outside of Canada; however, we do thank you for visiting our page.

For shipping quotes, please add your items to cart and proceed to checkout.

Shipping FAQ

Q: Do you ship to PO Boxes and Rural Addresses?

A: Yes, we ship via Canada post. Courier services are not available to ship to PO Box and Rural address.

RETURN & EXCHANGE POLICY

30 Day Refund or Exchanges:

We take pride in providing our customers with the right equipment and support. Should any items not meet your expectations, please request a return.

Eligibility will be reviewed during the request process. We offer a 30 Day Refund or Exchange Program, so any items that do not meet your satisfaction can be returned within this time frame.

WARRANTY & REPAIRS:

please contact us directly at training@scope-safety.com

Items That Do Not Qualify for Refund/Exchange:

Final Sale items such as: Clearance Items, Discounted or Sale Items, Special Order Items, Body Armor, Protective Equipment, or Hygienic Equipment (eg. ear moulds, socks and undergarments)
Item not in a resalable condition such as: Garments Altered, Worn, or Washed, Garments with tags removed, or Original Packaging not in resalable condition (In some cases for packaging issues a restocking or repackaging fee may apply.)
Products purchased more than 30 days ago

Should your item(s) not meet any one or more of these criteria, the item(s) would be returned to you at your expense.

We appreciate your business if there are any questions or concerns regarding return eligibility or have questions regarding the return policy feel free to contact us, 587.889.4961 or training@scope-safety.com.

Courses and Training

Courses and Training are available to be booked online. Our education programs are available in-classroom, instructor-led online, as well as in the self-directed Learning Management System (LMS). No refunds or re-schedule will be available for the failer to attend the start date of the training. If you are unable to attend training, please contact us at training@scope-safety.com within 2 business days of training to discuss re-schedule options. If SCOPE cancels an education session at any time, the purchaser will be given a selection of options available at the discretion of SCOPE Safety & Security (some examples could include, re-schedule of training, refund, or change of training available) these examples are for example purposes only and a direct email will be provided to discusses the specific case by case resolution.